Download PDF by Samia Amin, Jishnu Das, Markus Goldstein: Are You Being Served?: New Tools for Measuring Service

By Samia Amin, Jishnu Das, Markus Goldstein

ISBN-10: 0821371851

ISBN-13: 9780821371855

ISBN-10: 082137186X

ISBN-13: 9780821371862

This e-book offers instruments and strategies for measuring carrier supply in wellbeing and fitness and schooling and people's reports from the sphere in deploying those equipment. It starts off by way of delivering an creation to different methodological instruments to be had for comparing the functionality of the future health and schooling sectors. state particular reviews are then explored to focus on classes at the demanding situations, merits and drawbacks of utilizing various thoughts to degree caliber in a number of diverse contexts and of utilizing the ensuing facts to impact swap. This booklet is a invaluable source if you search to augment skill for the potent size of provider supply which will enhance responsibility and governance and improve the standard of provider supply in constructing nations.

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Sample text

The supply-side perspective has also gained importance because many health systems have had to grapple with real or perceived problems of inefficiency, low quality, inequality, and unsustainable financing. In this context, health facility surveys have come to make up an important source of information about the characteristics and activities of health facilities and about the financing and institutional arrangements that support This chapter was originally prepared as a background paper for the World Bank workshop “Health Facility Surveys,” Washington, DC, December 12, 2001.

This work seeks to elucidate the factors that influence the level of utilization of services and what may be causing this level to deviate from the optimum. This analysis requires a significant amount of data on potential clients and actual clients, as well as on the service environment. This environment will likely include not only public and private providers, but also formal and informal providers. As Lindelow and Wagstaff note in the case of health, the accurate description of this environment may be tricky because many surveys only include the nearest facilities.

However, this approach relies on the availability and reliability of facility records (such as stock cards), and these conditions are often not met. Because of the paucity of records, some input data are best collected at administrative levels above the facilities. Those data may include payroll data, as well as information on the supply of medical and nonmedical supplies to the sampled facilities. The collection of comparable data at different levels (such as facility and district administration data) also provides a basis for verification.

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Are You Being Served?: New Tools for Measuring Service Delivery by Samia Amin, Jishnu Das, Markus Goldstein

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